CONEXI PRIVACY POLICY

Last updated: August 2026

1. Who We Are

CONEXI is operated by:

CONEXi Ltd
Company number 10161567
128 City Road
London
EC1V 2NX

Email: hello@conexi.co

For personal data processed in connection with the CONEXI marketplace, CONEXi Ltd is the relevant data controller unless otherwise stated.

2. Information We May Collect

Account information

Including:

• Name
• Email address
• Login information
• Account type
• Account preferences

Coach information

Including information voluntarily supplied for search or SmartMatch, such as:

• Career stage
• Coaching goals
• Credential journey
• Development needs
• Coaching interests
• Preferred delivery format
• Language
• Time zone

Professional information

Including:

• Professional listing information
• Biography
• Credentials
• Qualifications
• Experience;
• Specialisms
• Verification information

Event information

Including:

• Organiser information
• Event listings
• Ticket purchases
• Booking information
• Attendance-related information where relevant

Marketplace activity

Including:

• Enquiries
• Booking requests
• Messages
• Lead purchases
• Reviews
• Complaints
• Account actions

Transaction information

Including:

• Transaction value
• Transaction reference
• Payment status
• Refunds
• Credits

Payment-card information may be processed directly by the relevant payment provider.

Technical information

Including:

• IP address
• Browser
• Device information
• Security records
• Cookie information
• Website activity

3. How We Use Personal Information

We may process personal information to:

• Create accounts
• Authenticate users
• Operate CONEXI
• Provide search
• Operate SmartMatch
• Display Professional or Event listings
• Facilitate enquiries
• Operate the lead marketplace
• Process Event purchases
• Process payments
• Verify Professionals
• Administer reviews
• Provide customer support
• Handle complaints
• Prevent fraud
• Maintain security
• Meet legal obligations
• Analyse and improve the service
• Send permitted communications

4. Lawful Bases

Depending upon the activity, we may rely on:

Contract

Where processing is necessary to provide a service requested under our Terms.

Legitimate Interests

Where reasonably necessary for purposes such as:

• Operating and improving CONEXI
• Marketplace administration
• Security
• Fraud prevention
• Enforcing our Terms
• Protecting users
• Establishing or defending legal claims

Consent

Where consent is the appropriate basis, including certain marketing and optional tracking activities.

Legal Obligation

Where processing is required to comply with law.

5. SmartMatch and AI-Assisted Processing

CONEXI uses AI-assisted technology to help users discover potentially relevant Professional and Event listings.

SmartMatch may process information supplied during the matching interaction together with listing information.

Its purpose is to assist marketplace discovery.

SmartMatch recommendations do not guarantee Professional suitability or Event outcomes.

6. Lead Information

When a Coach submits an eligible enquiry, CONEXI may provide Professionals with an anonymous summary of relevant requirements.

Once an authorised Professional acquires access to the lead, CONEXI may provide contact and identity information reasonably required to respond.

The receiving Professional may become independently responsible for their subsequent use of that information.

7. Event Organisers

Where you purchase an Event ticket, relevant personal information may be shared with the organiser to administer and deliver the Event.

8. Service Providers

We may use third-party providers for services including:

• Hosting
• Website functionality
• Payments
• Email
• Communications
• Analytics
• Security
• Backups
• AI technology
• Customer support

Providers processing personal information on our behalf will be subject to appropriate contractual arrangements where required.

9. International Transfers

Some providers may process information outside the United Kingdom.

Where applicable law requires safeguards for an international transfer, CONEXi Ltd will use an appropriate transfer mechanism.

10. Retention

We retain personal information only for as long as reasonably required for relevant purposes, including:

• Providing services
• Maintaining account and transaction records
• Resolving disputes
• Preventing fraud
• Meeting tax, accounting and legal obligations

Specific periods are governed by CONEXI’s internal retention schedule.

11. Security

CONEXI uses reasonable technical and organisational measures designed to protect personal information.

No internet service can guarantee absolute security.

12. Your Rights

Depending upon the circumstances, UK data protection law may provide rights relating to:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Portability
• Withdrawal of consent

Requests should be sent to:

hello@conexi.co

13. Marketing

You may unsubscribe from CONEXI marketing communications using the unsubscribe facility provided or relevant account preferences.

Unsubscribing from marketing does not prevent CONEXI from sending necessary service communications.

14. Cookies

See the separate CONEXI Cookies Policy.

15. Complaints

Privacy complaints should initially be sent to:

hello@conexi.co

You may also have the right to complain to the UK Information Commissioner’s Office.

16. Changes

We may update this Privacy Policy to reflect legal, regulatory, operational or technology changes.

17. Contact

CONEXi Ltd
128 City Road
London
EC1V 2NX
hello@conexi.co

CONEXI COOKIES POLICY

Last updated: August 2026

1. About This Policy

This policy explains how CONEXi Ltd uses cookies and similar technologies on CONEXI.

CONEXi Ltd
Company number 10161567
128 City Road, London, EC1V 2NX
hello@conexi.co

2. What Are Cookies?

Cookies are small pieces of information stored on or accessed through a user’s device.

Similar technologies may include:

• Pixels
• Browser storage
• Scripts
• Tags
• Other device storage or access technologies

They can be used for purposes such as:

• Keeping users signed in
• Remembering settings
• Operating checkout
• Security
• Analytics
• Advertising

3. Strictly Necessary Technologies

These technologies may be required for essential functionality, such as:

• Authentication
• Account sessions
• Security
• Fraud prevention
• Shopping basket functionality
• Checkout
• Remembering cookie preferences

Where applicable law permits, strictly necessary technologies may operate without separate consent because they are required to provide a service requested by the user.

4. Functional Technologies

Functional technologies may remember user choices or provide enhanced functionality which is not strictly necessary.

Where required, these technologies will only be used after the appropriate user choice has been obtained.

5. Analytics Technologies

Analytics technologies may help CONEXI understand:

• How visitors use the platform
• Which pages are used
• Performance
• Navigation patterns
• Technical issues

Where consent is required, analytics technologies will not be activated before appropriate consent.

6. Advertising and Marketing Technologies

If CONEXI uses advertising or marketing technologies, they may measure advertising performance or support personalised advertising.

Where consent is legally required, these technologies will not be used before consent has been obtained.

7. Your Choices

Where applicable, the CONEXI cookie-management system will allow users to:

• Accept optional technologies
• Reject optional technologies
• Select categories
• Change their decision later

Rejecting optional cookies should not prevent access to basic CONEXI functionality that does not depend upon them.

8. Current Cookie Register

The definitive cookie register will be based on the technologies actually operating on the production CONEXI website.

It should contain:

CONEXi Ltd will not intentionally publish a generic cookie list that inaccurately describes the live website.

9. Third-Party Technologies

Some functionality may involve third parties such as:

• Payment processors
• Analytics providers
• Embedded media providers
• Security services
• Communications tools

The production cookie audit will identify the relevant technologies.

10. Changes

We may update this Cookies Policy when our technologies or legal obligations change.

11. Contact

Questions about cookies or privacy should be sent to:

hello@conexi.co

CONEXi Ltd
128 City Road
London
EC1V 2NX