CONEXI TERMS OF USE

Last updated: August 2026

1. About CONEXI

CONEXI is an online marketplace helping coaches find professional development services, support and events.

CONEXI is operated by:

CONEXi Ltd
Company number: 10161567
Registered office: 128 City Road, London, EC1V 2NX
Email: hello@conexi.co

In these Terms, “CONEXI”, “we”, “us” and “our” refer to CONEXi Ltd.

These Terms govern your use of the CONEXI website, marketplace and related services.

Additional Terms may apply depending on how you use CONEXI, including:

• Coach / Client Terms
• Professional Provider Terms
• Event Organiser Terms
• Event Ticket, Cancellation & Refund Policy
• Privacy Policy
• Cookies Policy
• Reviews & Content Policy
• Community, Acceptable Use & Safety Policy
• Complaints, Disputes & Appeals Policy

Where a specific policy applies to a particular service or transaction, that policy forms part of these Terms.

2. The CONEXI Marketplace

CONEXI provides technology enabling users to:

• Create accounts
• Search professional and event listings
• Use CONEXI SmartMatch
• Contact Professionals
• Submit enquiries and booking requests
• Purchase Event Tickets
• Communicate through the platform
• Leave eligible reviews
• Manage marketplace activity

Unless expressly stated otherwise, CONEXI itself does not provide the coaching, mentor coaching, supervision, training, credential support, consultancy or other services advertised by Professionals.

Event Organisers are responsible for Events they advertise and deliver unless an Event is expressly identified as organised directly by CONEXI.

3. Independent Providers

Professionals and Event Organisers using CONEXI operate independently.

Nothing in these Terms creates an employment, worker, partnership, franchise, joint venture or agency relationship between CONEXi Ltd and any Professional or Event Organiser.

CONEXI facilitates connections and transactions but is not responsible for directing or supervising Professional services supplied by independent providers.

4. Eligibility

You must be at least 18 years old to create a CONEXI account.

By registering, you confirm:

• The information you provide is accurate
• You have legal capacity to enter into these Terms
• You will keep your account information reasonably up to date
• You will keep your login credentials secure
• You will not impersonate another person or organisation

If you use CONEXI on behalf of a business or organisation, you confirm that you have authority to do so.

5. Accounts

You are responsible for activity carried out through your account.

You must notify CONEXI promptly if you believe your account has been accessed without authorisation.

You must not:

• Create false accounts
• Create accounts for fraudulent purposes
• Transfer or sell an account
• Deliberately circumvent an account suspension
• Allow another person to impersonate you through your account

6. CONEXI SmartMatch

CONEXI SmartMatch helps users identify potentially relevant Professionals and Events.

CONEXI SmartMatch may use information including:

• Coaching goals
• Career stage
• Credential journey
• Development needs
• Coaching specialisms
• Requested type of support
• Delivery preferences
• Language
• Time Zone
• Event prerequisites
• Professional and Event listing content
• Other information supplied during the matching process

CONEXI SmartMatch produces recommendations rather than guarantees.

A CONEXI SmartMatch result, does not mean CONEXI guarantees a Professional or Event is suitable for a particular user.

Users remain responsible for deciding whether to engage a Professional or purchase an Event.

7. Search and Ranking

CONEXI may determine the order in which listings are displayed using factors including:

• Relevance to the user’s stated goal
• Compatibility with selected requirements
• Eligibility and prerequisites
• Professional or Event category
• Listing completeness
• Practical fit
• Verification information
• Availability
• Reviews and marketplace quality indicators
• Other factors reasonably designed to improve relevance

Purchasing a Professional lead does not itself increase the Professional’s SmartMatch score.

If CONEXI introduces paid promotion or sponsored placement, this will be identified appropriately.

8. Professional Verification

CONEXI may verify information supplied by Professionals, including credentials, qualifications or professional information.

A CONEXI verification indicator means, CONEXI completed the verification process applicable to the information at the relevant time.

Verification does not constitute:

• A guarantee of competence
• An endorsement
• A guarantee of future credential status
• A guarantee of a successful Professional relationship
• Acceptance of responsibility for the Professional’s services

Professionals remain responsible for keeping their information accurate.

9. Payments

Payments made through CONEXI may be processed by third-party payment providers.

Additional payment terms apply to:

• Professional lead purchases
• Prepaid lead credits
• Event ticket purchases
• Event organiser commissions
• Refunds and chargebacks

The applicable price will be displayed before a transaction is completed.

10. User Content

Users may provide content including:

• Profiles
• Listings
• Descriptions
• Images
• Reviews
• Messages
• Event information
• Professional information

Users retain ownership of the original content they create.

By submitting content for publication through CONEXI, you grant CONEXi Ltd a non-exclusive licence to host, reproduce, format, display and distribute your content where reasonably necessary to operate and promote the marketplace.

You must have the necessary rights to any content you upload.

11. Prohibited Conduct

You must not:

• Provide deliberately false information
• Misrepresent credentials
• Commit fraud
• Create fake reviews
• Manipulate rankings
• Scrape CONEXI without authorisation
• Access another user’s account
• Distribute malware
• Misuse personal information
• Infringe intellectual property rights
• Harass other users
• Engage in unlawful discrimination
• Send spam
• Use CONEXI for unlawful activity
• Deliberately circumvent legitimate CONEXI marketplace charges

12. Suspension or Termination

CONEXI may restrict, suspend or terminate access where reasonably necessary because of matters including:

• Material breach of these Terms
• Fraud or suspected fraud
• Payment default
• Misleading professional information
• Fake reviews
• Misuse of personal data
• Repeated legitimate complaints
• Platform manipulation
• Circumvention of applicable charges
• Security risks
• Unlawful activity
• Legal or regulatory obligations

Where appropriate and legally required, business users will be provided with reasons for significant restrictions or termination and access to an applicable complaints process.

CONEXI may act immediately where necessary to protect users, the platform or third parties.

13. Availability

CONEXI does not guarantee the marketplace will operate without interruption.

Access may be restricted temporarily for maintenance, security, technical problems or circumstances outside our reasonable control.

14. Liability

Nothing in these Terms excludes liability which cannot legally be excluded.

CONEXI is not responsible for the acts or omissions of independent Professionals or Event organisers merely because they use the marketplace.

CONEXI does not guarantee:

• Professional outcomes
• Credential approvals
• Examination results
• Business results
• Coaching outcomes
• Event outcomes

Consumer statutory rights remain unaffected.

15. Changes

CONEXI may update these Terms where reasonably necessary because of changes to:

• The marketplace
• Commercial arrangements
• Technology
• Law
• Regulation
• Security requirements

Material changes affecting business users will be communicated where required.

16. Governing Law

These Terms are governed by the law of England and Wales, subject to any mandatory consumer rights that apply.

17. Contact

Questions about these Terms should be sent to:

hello@conexi.co

CONEXi Ltd
128 City Road
London
EC1V 2NX